Chunc Office Administrator

The Job Role

Chunc Limited is a family run business and forms part of the HR Smith Group. We design, develop and manufacture a range of manual attendant-controlled wheelchairs in our factory based in Hereford. For children through to young adults with moderate to complex postural needs: offering comfort, support and mobility every day, for both indoor and outdoor use.

Part of HR Smith Group, with commitment to innovative product design, British manufacturing and in house expertise. Every chair is hand assembled and delivered direct to our customer within 10 working days.

Are you a compassionate, empathetic and experienced Office Administrator looking for a new challenge? Customer facing, you will be at the forefront of providing customer support before, during and after purchase, reflecting our commitment to excellent service. We work direct with families and a range of Healthcare professionals across the NHS.

Primary duties and responsibilities:

• Manage customer communications via phone, email, and mail.
• Provide first-line customer support with a general understanding of the Chunc product portfolio.
• Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.
• Schedule and coordinate customer Rental Chair service.
• Liaise with hospitals and private clients for Rental and FOL equipment collection.
• Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
• Assist field-based Seating Specialists and Distributor network with sales administration.
• Maintain through, accurate and up-to-date filing system.
• Ensure professional communication standards internally and externally

Requisite capabilities:

• Self-motivated with a positive attitude, taking pride in your work
• Committed to high standards and detail-orientated
• Strong communication and organizational skills, and able to take initiative
• Skilled in multitasking while maintaining professionalism to meet deadlines
• Proficient in MS Word, Excel, and PowerPoint; CRM experience is a plus
• Experience in care, healthcare, or medical devices advantageous

Benefits

• Free onsite parking.
• Free refreshments (tea and coffee).
• Casual dress.
• Company social events.
• Opportunity for company bonuses.
• Cost of living reviews carried out annually by the Directors.
• 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
• Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
• Life Insurance Scheme – 3x annual salary.

We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.

Full Time Position

• Hours are based on a 40-hour week, Monday to Friday 8.00am to 4.30pm with half an hour each day for lunch. No weekend, evening or bank holiday working.
• Salary commensurate with experience.
• Free internal training provided as required.
• Opportunities to progress, promote internally and up skill.

Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.