SAP Support Administrator

SAP Support Administrator – ROTHERWAS, HEREFORD. 

If you are looking for a new challenge with a global market leader which designs and manufactures aerospace search and rescue equipment, HR Smith Group of Companies is the one for you.  We have over 5 decades of experience and are dedicated to finding the perfect solutions for our customers.  Working for us you will have the opportunity to be part of a fully integrated multidisciplinary business.

We specialise in the design and manufacture of Search and Rescue equipment for aircraft environments, specifically Emergency Locator transmitters, homing and Direction Finding systems and COSPAS_SARSAT Decoding.  Our products involve the integration of custom designed RF Transceiver circuits with electronic control and baseland processing, implemented with PIC microcontrollers, ARM processors or FPGA firmware coupled with signal processing software.   

The main purpose of the role is to work within our inhouse team and alongside third parties to assist with the overall rollout of new SAP Systems including SAP Business One and its ongoing running and maintenance.    


Duties include:

  • To assist with the provision of user support with day to day queries.
  • Collaborate with departments to create and implement proactive processes, reports and documentation within all stock, production, purchasing and HR modules.
  • Proactively planning for future training requirements, ensuring the successful adoption of updates to the system and / or working practices.
  • Project planning and management to ensure the smooth delivery and rollout of any new integrated SAP Systems and that best practice is adhered to throughout. 
  • Managing the relationship with the third party software provider.
  • Create reports within the SAP Platforms using Excel and / or similar data manipulation software.
  • Investigate and attempt to resolve and troubleshoot queries in SAP Software and where appropriate escalate to the next level.
  • To take primary responsibility for the SAP Software including Business One ERP Systems.
  • Working in close collaboration with senior members of staff and Directors regarding all aspect of SAP management and new project rollout.   

Essential skills and experience:

  • A broad working knowledge of SAP Business One.
  • At least 3 years of experience in implementing and Supporting SAP B1.
  • Good understanding of SQL and ability to develop SQL / procedures would be advantageous.


  • Free onsite parking.
  • Free refreshments (tea and coffee).
  • Casual dress.
  • Company social events.
  • Opportunity for company bonuses.
  • Cost of living reviews carried out annually by the Directors.
  • 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
  • Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
  • Life Insurance Scheme – 3x annual salary.


We offer good job security and stability with career development opportunities for the right candidate. 

If you want to find out more about one of Herefordshire’s largest hi-tech companies then please visit our website;

Full time position in office. Salary commensurate with experience. Hours are based on a 40-hour week, Monday to Friday 08:00am to 16:30pm with half an hour each day for lunch.

Ben Reynolds, 20


An engineering apprenticeship was the obvious choice for me, after studying engineering for two years at college I felt an apprenticeship would offer me the best opportunity to make a career. As apprenticeships are so widely accepted and appreciated in industry I decided that university would not have been so beneficial long-term, as the opportunity to gain real experience is limited as well as the opportunity to earn whilst building large debts. HR Smith offer a great apprenticeship programme through HGTA and encourage you to build your own future. At HR Smith there is always something different everyday and you gain a full understanding of the processes involved in the company product design and manufacturing. You get satisfaction in understanding what the final outcome your job is for, I know I made the right choice.

Scott Bradley, 22

Electronic Test Development Engineer

I finished my electronic apprenticeship at HR Smith two years ago and now work in Research and Design. Part of my job also involves helping to look after apprentices when they are in my department.

I was fortunate enough to do my work experience at HR Smith during high school. This definitely made the idea of an apprenticeship more appealing to me, especially after finding an apprenticeship with HR Smith was an option through HWGTA.I did my apprenticeship straight from school, and I can remember how unsure I was about whether college or an apprenticeship was the right decision. Now both options are valid but I would recommend an apprenticeship, the practical experience alongside learning is a fantastic way to move from education into the working world, plus an important factor for me was avoiding the huge cost of higher education.And for anyone thinking that an apprenticeship won’t allow you to study at higher education, I am currently studying part time to obtain my HND, whilst other colleagues and ex-apprentices have completed Bachelors and Master Degrees through the company. So the higher education qualifications are still obtainable through an apprenticeship scheme, provided that you prove you’re worth it.

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