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Customer Repair Technician

CUSTOMER REPAIR TECHNICIAN – ROTHERWAS, HEREFORD

If you are looking for a new challenge with a global market leader which designs and manufactures aerospace search and rescue equipment, HR Smith Group of Companies is the one for you.  We have over 5 decades of experience and are dedicated to finding the perfect solutions for our customers.  We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business.  Based at our production facility at Rotherwas, due to continuing growth of the company, an opportunity has arisen for a Customer Repairs technician to join the team, based in our repairs department to work in close association with the quality and production staff, demonstrating compliance to regulations and continuing to ensure high quality standards are met through manufacturing.We are looking for an enthusiastic individual with a sound work ethic.   The position is ideally suited to a production operative with extensive internal manufacturing experience. 

Benefits:

  • Free onsite parking.
  • Free refreshments (tea and coffee).
  • Casual dress.
  • Company social events.
  • Opportunity for company bonuses.
  • Cost of living reviews carried out annually by the Directors.
  • 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
  • Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
  • Life Insurance Scheme – 3x annual salary.
 Responsibilities:
  • Repair of returned customer product in accordance with Product Paperwork, Special Repair Procedures and Workshop Practices.
  • To ensure all repair paperwork is completed to the required standard.
  • To ensure all equipment being used is within calibration limits.
  • Full compliance with Quality and Aerospace standards.
  • Identify replacement component parts.
  • To be aware of company standards (WSP, DOI and the Change Note System etc.).
  • To ensure that all working areas are kept clean and tidy at all times.
 We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.  
  • Full time position.        
  • Hours are based on a 40-hour week, Monday to Friday 7.45am to 4.15pm with half an hour each day for lunch.
  • No weekend, evening or bank holiday working.
  • Salary commensurate with experience.
  • Free internal training provided as required.
  • Opportunities to progress, promote internally and up skill.
  • Due to the nature of the business being a manufacturing environment, hybrid (working from home) arrangements are not available.

If you want to find out more about one of Herefordshire’s largest hi-tech companies then please visit our website;  www.hr-smith.com


If you are interested in this role, please email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. 

The HR Department,
H R Smith Group of Companies,
Unit 416,
Tarsmill Court,
Rotherwas Industrial Estate,
Hereford,
HR2 6JZ.

 

Ben Reynolds, 20

Apprentice

An engineering apprenticeship was the obvious choice for me, after studying engineering for two years at college I felt an apprenticeship would offer me the best opportunity to make a career. As apprenticeships are so widely accepted and appreciated in industry I decided that university would not have been so beneficial long-term, as the opportunity to gain real experience is limited as well as the opportunity to earn whilst building large debts. HR Smith offer a great apprenticeship programme through HGTA and encourage you to build your own future. At HR Smith there is always something different everyday and you gain a full understanding of the processes involved in the company product design and manufacturing. You get satisfaction in understanding what the final outcome your job is for, I know I made the right choice.

Scott Bradley, 22

Electronic Test Development Engineer

I finished my electronic apprenticeship at HR Smith two years ago and now work in Research and Design. Part of my job also involves helping to look after apprentices when they are in my department.

I was fortunate enough to do my work experience at HR Smith during high school. This definitely made the idea of an apprenticeship more appealing to me, especially after finding an apprenticeship with HR Smith was an option through HWGTA.I did my apprenticeship straight from school, and I can remember how unsure I was about whether college or an apprenticeship was the right decision. Now both options are valid but I would recommend an apprenticeship, the practical experience alongside learning is a fantastic way to move from education into the working world, plus an important factor for me was avoiding the huge cost of higher education.And for anyone thinking that an apprenticeship won’t allow you to study at higher education, I am currently studying part time to obtain my HND, whilst other colleagues and ex-apprentices have completed Bachelors and Master Degrees through the company. So the higher education qualifications are still obtainable through an apprenticeship scheme, provided that you prove you’re worth it.

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